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1. Overview
This Shipping Policy explains how orders placed through beautydressy.shop are processed, shipped and delivered.
For shipping enquiries:
Email: info@beautydressy.shop
2. Free Standard Shipping
beautydressy.shop provides:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum purchase amount required for our standard shipping option unless a specific promotion or checkout notice expressly provides otherwise.
3. Estimated Delivery Time
Our normal estimated delivery timeframe is:
15–20 calendar days
This timeframe is an estimate for standard delivery under normal operating conditions.
The estimated timeframe should be considered from successful order confirmation and payment authorization, unless a different delivery estimate is clearly disclosed for a specific product before purchase.
EU consumer rules generally require traders to deliver goods within 30 days unless the parties agree to another delivery period.
4. Order Processing
After an order is successfully submitted, we may perform processing steps including:
- Payment confirmation;
- Fraud-prevention review;
- Order verification;
- Inventory allocation;
- Product preparation;
- Packaging;
- Shipping-label preparation; and
- Carrier handover.
These normal fulfilment steps are incorporated into our overall 15–20 calendar-day estimated delivery period unless otherwise clearly stated.
5. Order Confirmation
Customers should receive an order confirmation after successful checkout.
The customer is responsible for reviewing:
- Ordered products;
- Quantities;
- Product options;
- Shipping name;
- Shipping address; and
- Contact information.
If you identify an error, contact:
as soon as possible.
6. Shipping Address Accuracy
Customers must provide a complete and accurate delivery address.
beautydressy.shop is not responsible for avoidable delivery problems caused by incorrect information supplied by the customer to the extent permitted by applicable law.
However, we will provide reasonable assistance where possible.
7. Address Changes
If you need to change your shipping address, contact:
immediately.
Address changes cannot be guaranteed once an order has entered fulfilment or has been transferred to a carrier.
8. Carriers
Orders may be delivered using domestic, international or regional postal and courier networks.
The carrier used may depend on:
- Delivery destination;
- Product type;
- Parcel dimensions;
- Fulfilment location;
- Carrier capacity; and
- Operational considerations.
9. Tracking
Where tracking is available, tracking information may be sent electronically after the parcel enters the carrier network.
Tracking systems may take some time to display the first scan.
A temporary lack of tracking movement does not necessarily mean that a shipment has been lost.
10. Multiple Parcels
An order may occasionally be shipped in more than one parcel.
Possible reasons include:
- Products being stored at different fulfilment locations;
- Package-size restrictions;
- Carrier requirements; or
- Operational efficiency.
Where applicable, separate tracking information may be provided.
No additional standard shipping fee will be imposed merely because an order is divided into multiple shipments.
11. Delivery Delays
Although our normal estimated timeframe is 15–20 calendar days, delays may occur because of circumstances including:
- Severe weather;
- Transportation disruption;
- Customs processing;
- Carrier congestion;
- Public holidays;
- Incorrect address information;
- Security inspections;
- Natural disasters;
- Government restrictions;
- Infrastructure failures;
- Exceptional demand; or
- Other events outside reasonable control.
If a material delay occurs, we will provide reasonable assistance when contacted.
12. Delayed Orders
If your order has not arrived within the expected timeframe, contact:
Please provide your order number.
We may review tracking information, contact the applicable fulfilment or carrier network, or otherwise investigate the shipment.
13. Lost Parcels
If tracking or carrier information indicates that a parcel may have been lost before lawful delivery to the customer, please contact us.
We will investigate the circumstances and provide an appropriate remedy where required by applicable law.
Nothing in this Shipping Policy improperly transfers statutory transport risk to a consumer.
14. Parcels Marked Delivered but Not Received
If tracking shows a parcel as delivered but you cannot locate it:
- Check the delivery location and surrounding area;
- Check with household members where appropriate;
- Check whether the carrier provided a delivery note or safe-place indication; and
- Contact us at info@beautydressy.shop if the parcel remains missing.
We will provide reasonable assistance in investigating the delivery.
15. Damaged Parcels
If an order arrives visibly damaged, contact:
Please include your order number and, where reasonably possible, photographs showing:
- The outer packaging;
- The shipping label; and
- The damaged product.
This assists us in evaluating the issue.
Providing photographs does not remove statutory rights where a product is legally defective or non-conforming.
16. Incorrect Items
If you receive a product different from what you ordered, contact us promptly at:
We will review the order and provide an appropriate solution.
17. Customs and Cross-Border Shipping
Some shipments may cross international borders depending on fulfilment arrangements.
Where customs formalities apply, delivery may be affected by customs processing outside our direct control.
Any mandatory taxes, duties or charges that a customer is legally required to pay must be disclosed or handled in accordance with applicable consumer and pricing rules.
We will not intentionally impose undisclosed mandatory charges after purchase.
18. Delivery Attempts
A carrier may make one or more delivery attempts or direct a parcel to an authorized collection location.
Customers should follow legitimate carrier instructions and collect parcels within applicable holding periods.
If a parcel is returned to sender because it was not collected, contact:
so that we can review available options.
19. Refused Deliveries
Refusing delivery is not necessarily equivalent to legally exercising the statutory right of withdrawal.
A customer wishing to withdraw from an eligible purchase should clearly communicate that decision in accordance with our Return and Refund Policy.
20. Risk During Shipment
Consumer transport risk is allocated according to mandatory applicable law.
Nothing in this policy makes a consumer responsible for accidental loss or damage during transport where applicable law places that risk on the trader.
21. Cancellation Before Shipment
If you wish to cancel an order before shipment, contact us promptly:
We will attempt to stop the order if operationally possible.
An inability to stop a parcel after fulfilment has begun does not remove a statutory right of withdrawal that applies after purchase.
22. Returns
This Shipping Policy does not replace our Return and Refund Policy.
For eligible statutory withdrawals, customers generally have 14 days from receipt of goods to communicate withdrawal.
Following withdrawal, goods normally must be sent back within the applicable legal return period.
23. Return Shipping Costs
For ordinary change-of-mind withdrawals, customers are responsible for direct return shipping costs where permitted by law and as disclosed in our Return and Refund Policy.
For legitimate defective or non-conforming goods, return or remedy costs will be handled according to applicable statutory requirements.
24. Free Standard Delivery and Refunds
Because all orders receive free standard shipping, there is normally no standard outbound delivery fee charged to the customer.
Where an optional premium shipping method is offered and chosen for an additional charge, mandatory refund rules regarding delivery costs will apply.
25. Customer Service
For questions about:
- Order processing;
- Tracking;
- Delivery delays;
- Missing parcels;
- Damaged deliveries;
- Incorrect products;
- Address errors; or
- Other shipping matters,
contact:
beautydressy.shop
Email: info@beautydressy.shop
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