Widerrufsrecht
This Return and Refund Policy applies to eligible purchases made through beautydressy.shop.
We want customers to understand clearly what options are available if they change their mind, receive an incorrect product or receive goods that are damaged, faulty or otherwise not in conformity with the contract.
This policy is intended to operate alongside mandatory rights available to consumers under German and European Union law.
Nothing in this policy limits any statutory consumer right that cannot legally be limited.
For return and refund assistance:
Email: info@beautydressy.shop
1. Statutory 14-Day Right of Withdrawal
If you are a consumer purchasing eligible goods online, you generally have the right to withdraw from the purchase contract without giving a reason within 14 days.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
Where goods from one order are delivered separately, the relevant period may begin when the final eligible goods are received in accordance with applicable law.
German Civil Code §355 establishes the 14-day withdrawal period, and Shopify's current EU compliance guidance confirms the 14-day cooling-off period for online purchases.
2. Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must clearly communicate your decision to withdraw from the purchase contract before the withdrawal period expires.
You may contact:
Your communication should clearly state that you wish to withdraw from the relevant purchase.
For faster processing, we recommend including:
- Your name;
- Your order number;
- The email address associated with your order;
- The product or products concerned; and
- A clear statement that you wish to withdraw from the contract.
A reason for withdrawal is not required.
3. Electronic Withdrawal Function
For EU distance contracts subject to the relevant rules, requirements concerning an electronic withdrawal function took effect on 19 June 2026.
Where those requirements apply to beautydressy.shop, customers must also be provided with an accessible electronic method of exercising the statutory right of withdrawal. Shopify provides return and cancellation functionality intended to help merchants meet these requirements.
The availability of an electronic withdrawal option does not prevent customers from using another legally permitted method of clearly communicating their decision to withdraw, including contacting us at info@beautydressy.shop.
4. Returning Goods After Withdrawal
After notifying us of your withdrawal, the goods must be sent back without undue delay and normally no later than 14 days after communicating the withdrawal, unless we agree otherwise or applicable law provides differently.
Customers should contact info@beautydressy.shop before sending goods so that appropriate return instructions can be provided.
Do not send goods to an address shown on a parcel or shipping label without confirming that it is an authorized return destination.
5. Cost of Return Shipping for Change-of-Mind Withdrawals
For an ordinary statutory withdrawal where the goods are not defective or non-conforming, the customer is responsible for the direct cost of returning the goods, unless we expressly agree to bear that cost or applicable law requires otherwise.
EU distance-selling rules permit the consumer to bear the direct cost of return where the consumer has been properly informed in advance.
We recommend using a traceable shipping service and retaining proof of dispatch.
6. Inspection of Returned Products
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics and functioning, similarly to how a customer could reasonably inspect an item in a physical store.
A consumer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.
We will not impose unreasonable conditions that remove a consumer's statutory right of withdrawal.
7. Refund Timing
Following a valid statutory withdrawal, required refunds will be made without undue delay and normally no later than 14 days after we are informed of the decision to withdraw.
For sales of goods, we may, where permitted by law, withhold reimbursement until:
- We have received the returned goods; or
- You provide evidence that the goods have been sent back,
whichever occurs first.
EU consumer rules expressly permit this approach.
8. Refund Method
Refunds will normally be issued using the same payment method used for the original transaction unless another method has been expressly agreed and the alternative does not result in additional fees for the consumer.
The time required for funds to appear after a refund is issued may depend on your bank, card issuer or payment provider.
9. Original Delivery Charges
beautydressy.shop provides free standard shipping on all orders, so there is normally no standard outbound shipping charge to reimburse.
If an optional paid shipping service is offered and a customer chooses a more expensive shipping method than the least expensive standard option, additional delivery costs above the standard shipping amount do not have to be reimbursed where permitted by law.
10. Damaged, Faulty or Incorrect Products
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect;
- Missing material components;
- Materially different from the description; or
- Otherwise not in conformity with the purchase contract,
contact us promptly at:
Please provide your order number and a description of the issue. Photographs may be requested where reasonably useful for verifying transit damage, defects or an incorrect shipment.
11. Statutory Legal Guarantee
The right of withdrawal is separate from rights relating to faulty or non-conforming products.
Under EU consumer protection rules, consumers have a minimum two-year legal guarantee for goods that are faulty or do not conform to what was advertised or agreed.
Depending on the circumstances, the consumer may have rights to repair or replacement and, where those remedies are unavailable or legally insufficient, an appropriate price reduction or refund.
Nothing in this policy reduces these statutory rights.
12. Return Costs for Defective Goods
Where goods are legitimately returned because they are defective or otherwise non-conforming and applicable law requires the seller to bear the costs associated with bringing the goods into conformity, the customer will not be required to bear costs that the law places on the seller.
EU guidance confirms that required repair or replacement of defective goods must be provided without cost to the consumer, including applicable shipping costs.
13. Statutory Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain categories of goods or services where a legal exception exists.
Depending on the products offered by beautydressy.shop, examples may include:
- Goods made to the consumer's specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons after the seal has been removed;
- Certain sealed audio, video or software products after unsealing;
- Certain digital content supplied under circumstances permitted by law; and
- Other goods or services expressly excluded by applicable legislation.
An exception will only be relied upon where it actually applies under law.
14. Sale and Promotional Products
A product being discounted, on sale or purchased using a promotional code does not by itself remove statutory consumer rights.
Eligible sale products remain subject to mandatory withdrawal and conformity rights where applicable.
15. Order Cancellation Before Dispatch
If you wish to cancel an order before shipment, contact:
We will attempt to stop processing where operationally possible.
However, rapid fulfilment may mean an order has already entered shipping preparation before the request is reviewed.
This does not remove any statutory withdrawal right that applies to the transaction.
16. Refused and Uncollected Deliveries
Refusing a parcel or failing to collect it does not necessarily constitute a legally sufficient withdrawal notice.
Customers wishing to withdraw should communicate the decision clearly using one of the available withdrawal methods.
17. Unauthorized Returns
Please contact us before sending a return.
This helps us identify the order and provide appropriate return instructions.
Failure to contact us does not remove mandatory statutory rights, but sending a parcel to an unauthorized or unrelated address may cause unnecessary delays.
18. Refund Problems
If we confirm that a refund has been processed but you have not received it, first allow the normal processing period required by your payment provider.
If the refund remains missing, contact:
19. Contact
Questions concerning withdrawals, returns, defective goods or refunds should be sent to:
beautydressy.shop
Email: info@beautydressy.shop
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